Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, dry cleaning, laundromat services, commercial laundry, and laundry pickup and delivery services.
Wash and Fold Questions
There is no need. Our services are available with pickup and delivery.
We use only premium brand products.
Not much. Check out our pricing page.
Yes, a modest $30 for pickup and delivery, which can be easily met with a full basket of laundry.
Generally, most orders are scheduled for the next day.
No, all orders are kept separate to minimize mix-ups, losses, and cross-contamination.
Pickup and Delivery Questions
Monday through Friday.
Not much. Please see our pricing page.
Yes, a modest $30 which can easily be met with a full basket.
When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete.
Your washed and folded clothes will be returned to you the next business day after we pick them up.
No, but you must give us permission in your account to leave your clothes if you are not going to be home for the delivery. Tell us where to leave them. We don't want to be responsible if your clothes go missing so we need written permission to leave them.
Just let us know in the special instructions and preferences note fields at checkout.
No.
We will charge the card you put on file with us when the order is ready.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed.
You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.